Refund Policy

'HoodJewerly' Refund Policy

Thank you for shopping at 'HoodJewerly'.
We strive to provide you with high-quality jewelry and excellent customer service. If, for any reason, you are not satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refunds:

• You may request a refund within 30 days from the date of delivery of your order.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. It should also include all original tags, certificates, and accessories.

2. Refund Process:

• To initiate a refund, please contact our customer support team at [contact email or phone number] within the specified refund period.
• Our team will guide you through the refund process and provide you with the necessary instructions.
• Please note that you will be responsible for any return shipping costs unless the
return is due to a mistake on our part or a defective product.

3. Refund Options:

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
If the refund is approved, we will initiate a refund to your original method of payment within 3-5 days.
• The refund amount will be for the cost of the item(s) returned, excluding any shipping or handling charges.

4. Non-Refundable Items:

• Please note that certain items are non-refundable, including:
• Custom-made or personalized jewelry.
• Earrings (for hygiene reasons).
• Items that show signs of wear, damage, or alteration.

5. Exchanges and Store Credit:

• If you prefer an exchange or store credit instead of a refund, please let us know, and we will do our best to accommodate your request.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with details and supporting photographs.
° We will work with you to resolve the issue, which may include providing a replacement, repair, or refund.

7. Exceptions:

• Please note that certain circumstances may require additional considerations, and we reserve the right to refuse a refund or impose different refund terms based on the situation, may require additional considerations, and we reserve the right to refuse a refund or impose different refund terms based on the situation.

8. Changes to the Refund Policy:

• We may update our refund policy from time to time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting.